About Us
As a small shop, we have a clear mission: We send you the best English Pokémon card products directly to your home. Whether you're hunting for the latest sets, want to complete your master sets, or are looking for authentic English original artwork – we curate our assortment specifically for English collections.
Your Racoon Cards Team
FAQ
Which payment methods are accepted?
We accept various payment methods, including PayPal, credit card, and Klarna.
Can I return my order?
You can cancel your order within the statutory withdrawal period of 14 days after receiving the goods. Further information and conditions can be found in our cancellation policy.
Where do the products come from?
All products offered come exclusively from official distributors of The Pokémon Company International. This ensures that they are 100% original new goods. Every item is carefully inspected by us before it goes on sale.
What is the quality of the maps?
Since original English Pokémon cards are produced in multiple printing facilities worldwide, minimal differences in manufacturing, such as gloss or cut, may occur. These production-related deviations are normal and do not affect the quality, playability, or authenticity of the cards.
Why is the quantity per order limited?
To give as many customers as possible the chance to purchase popular Pokémon products, some items are limited in quantity per order. In this way, we aim to ensure a fair distribution of our products.
How can I contact customer service?
You can reach us by email or via our contact form. We usually respond within 24 hours on business days.
How long does shipping take?
We usually ship your order on the next business day after payment is received. Delivery time within Germany is then usually
2–5 business days.
How much is shipping?
Shipping is exclusively with DHL. Shipping costs are based on current DHL prices and are displayed transparently during the order process.
